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Have Questions About the Pimento Cheese with Soul?

Have a question that isn't listed below?
Send us an email to soulsister@pimentocheese.com and we will be happy to assist you in any way we can. For additional assistance, please visit us on Facebook and post your question.

If you are experience problems with opening your tub, please watch the short video.

How long does Palmetto Cheese stay fresh?

The lid has a "Sell-By" date which tells the store how long they can display the product for sale, but we do consider this to be the expiration date. Once opened, as long as the product remains refrigerated, Palmetto Cheese should be good until the date printed on the side of the lid. However, like any product, the "freshness" will be compromised after a few weeks, though it would remain safe to eat. After the expiration date, the product should be discarded. If you are unable to consume the pimento cheese prior to that date you can freeze it, but only for use in a future recipe after thawed.

Why does Palmetto Cheese cost so much to ship?

Unfortunately shipping costs for Palmetto Cheese are on the high end for certain areas of the US. The product itself is shipped in a special container packed with iced gel packs to keep the product at temperature; which also adds to the total shipping weight. With the summer temperatures we have to change our shipping to overnight for all areas outside of SC,NC and GA. The pimento cheese itself is very perishable and high temperatures make it quite a challenge to ship.

Does Palmetto Cheese contain any egg products?

Yes, the mayonnaise used in the production of Palmetto Cheese contains pasteurized eggs.

Can I freeze Palmetto Cheese?

We do not recommend freezing Palmetto Cheese if you are planning for normal usage, such as sandwiches or serving it as is. Products containing cheese and mayonnaise tend to not retain the same quality when thawed. Visit the Palmetto Cheese Blog to view the "Can I freeze pimento cheese?" article.

Who is the lady on the label?

The lady's name is Vertrella Brown. Vertrella was raised in the Lowcountry of South Carolina in Pawleys Island. She has been a cook for over 25 years and specializes in Gullah and Low Country Cuisine, characterized by the use of seafood, rice, barbecue, and vegetable casseroles. The recipe for Palmetto Cheese was created by Sassy Henry in the 1990's. Vertrella Brown began producing batches of Sassy's recipe in 2003 for delighted guests at Sea View Inn. Between 2003 and 2006, guests continued to enjoy this recipe each week during weekly low country boils on Wednesday nights. Vertrella not only cooks for a living at Sea View Inn in Pawleys Island, it is her passion. Vertrella has made thousands of guests, families, and friends happy with her unique blend of soulful Lowcountry food. And her image personifies the soulful flavor that is embodied in this unique, southern recipe of pimento cheese. And this is why we refer to it as "The Pimento Cheese with Soul".

Is Palmetto Cheese available for Food Service/Restaurants?

Yes, Palmetto Cheese is available for Food Service and Restaurants. For all inquiries, please visit the Contact page and submit your contact information.

Do you have sampling demos for Palmetto Cheese?

We currently have sampling demos for Palmetto Cheese in select Kroger, Publix, and Harris Teeter locations. To find a sampling location in your area, please visit the Sampling Schedule or click the button found at the top of this page.

Where can I purchase Palmetto Cheese Merchandise?

TShirts are available for purchase on the Merchandise page,click here to shop.
Payments for our merchandise is done securely through PayPal. You may also complete your purchase with a valid credit card if you do not wish to use your PayPal account.

If Palmetto Cheese is not sold in my area, can I buy it online?

Yes, you can now order Palmetto Cheese online; which ships anywhere in the continental United States. Click on the BUY ONLINE to visit our online store.

How else can I get my local grocer to carry Palmetto Cheese?

You can visit your local grocer and find the deli manager. If you can, bring him/her a lid from a container of Palmetto Cheese. Tell him/her that this product is available at many grocery stores throughout the Southeast. For additional information please visit our Got Soul? page.

What kind of mayonnaise do you use?

We use nothing but the best ingredients in Palmetto Cheese. And the mayonnaise that we use is no exception. That is why we chose Hellmann's mayonnaise.

Does Palmetto Cheese contain any citrus?

Yes, lemon juice is found in the mayonnaise used in Palmetto Cheese.

Does Palmetto Cheese have carbs?

NO, there are NO ADDED SUGARS, so Palmetto Cheese has NO CARBS.

I'm allergic to peanuts, does Palmetto Cheese or the facility it is made in contain peanuts or peanut products?

No, Palmetto Cheese does not contain peanuts. The facility that our pimento cheese is made in does not use or create products that contain peanuts.

Does Palmetto Cheese contain any gluten?

NO, Palmetto Cheese is 100 percent gluten free.

Does Palmetto Cheese offer any coupons?

To be notified of coupon promotions and deals for Palmetto Cheese in your area, please visit Deals Near You and sign up.

Does Palmetto Cheese ship internationally?

NO, we currently do not ship Palmetto Cheese internationally. It is available in the continental United States only.

Have questions about your online order?

For questions regarding online orders please visit our Contact Us page and select Online Order from the Subject dropdown menu. Please include your order number that you received in your order confirmation email. Click here to contact us

How do I join Palmetto Cheese on Facebook?

First, you must have a Facebook account. If not, it's easy to sign up and you might have more friends online that you think. Click here to visit Facebook.
Now that you're a member, visit our Palmetto Cheese Facebook page by clicking here.
You can also click the main header on any page to be taken to our Facebook page.

Does Palmetto Cheese contain MSG?

Palmetto Cheese - Original and Jalapeno, does not contain MSG(monosodium glutamate).

When I purchase Palmetto Cheese online on Thursday-Sunday, when will my order be shipped?

Orders placed after 3:00 PM EST on Thursday through Sunday will be shipped the following Monday. This prevents the product from being kept in a warehouse when the shipping company is closed on Saturday and Sunday.

Can you recycle the plastic container and lid?

Our containers are made of Polypropylene (#5) plastic and our lids are made of Low Density Polyethylene (#4) plastic. These types of plastic are able to be recycled, providing the resources and facilities are present in your community. Many communities offer curb side pickup or have "drop off" locations that will accept a wide variety of plastics, including #4 and #5.
As an additional resource, the link below directs you to a website which allows you to input your zip code and the type of material you have (in the case of Palmetto Cheese, Polypropylene #5 and Low Density Polyethylene #4) to see if your community accepts these materials and where you take them if required. Click here for more information.

Are the enzymes used in Palmetto Cheese from an animal?

Palmetto Cheese does NOT contain animal rennant, enzymes from animal sources.
Pawleys Island Specialty Food Brand
Pawleys Island Specialty Foods
1-888-406-9823
P.O. Box 1481
Pawleys Island, SC 29585

Copyright 2016 Pawleys Island Specialty Foods