Palmetto Cheese Frequently Asked Questions
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- NO CARBS
- NO MSG
- ALLERGENS– If you are highly sensitive to certain allergens (including any spices), we recommend that you avoid Palmetto Cheese as our product is one of many various products made in the same facility.
o Peanuts (Palmetto Cheese does not contain peanuts. The facility that our pimento cheese is made in DOES NOT use or create products that contain peanuts.)
o Shellfish (Palmetto Cheese does not contain shellfish. However, the facility that our pimento cheese is made in DOES use or create products that contain shellfish.)
Having trouble with the lid? Click Here!
If you are experience problems with opening your tub, please watch the short video.
How long does Palmetto Cheese stay fresh?
The lid has a “Sell-By” date which tells the store how long they can display the product for sale, but we do consider this to be the expiration date. Once opened, as long as the product remains refrigerated, Palmetto Cheese should be good until the date printed on the side of the lid. However, like any product, the “freshness” will be compromised after a few weeks, though it would remain safe to eat. After the expiration date, the product should be discarded. If you are unable to consume the pimento cheese prior to that date you can freeze it, but only for use in a future recipe after thawed.
Why does Palmetto Cheese cost so much to ship?
Unfortunately shipping costs for Palmetto Cheese are on the high end for certain areas of the US. The product itself is shipped in a special container packed with iced gel packs to keep the product at temperature; which also adds to the total shipping weight. With the summer temperatures we have to change our shipping to overnight for all areas outside of SC,NC and GA. The pimento cheese itself is very perishable and high temperatures make it quite a challenge to ship.
Does Palmetto Cheese contain any egg products?
Yes, the mayonnaise used in the production of Palmetto Cheese contains pasteurized eggs and is considered safe for consumption during pregnancy.
Can I freeze Palmetto Cheese?
The Experiment: freeze a tub of Palmetto Cheese for 24 hours.
The Results: We froze a tub of Palmetto Cheese for 24 hours and let it thaw out in the refrigerator. The first noticeable difference is the dried out appearance of the cheese at the top of the tub. The oil found in mayo and cheese will separate when you freeze it. The product itself retained it’s physical texture, but the smooth creamy taste was replaced with a slightly watery and grainy texture. After this experiment we would not recommend freezing Palmetto Cheese. There is just no comparison between the fresh and frozen product. If you simply can’t bring yourself to throw it away, try utilizing it in a recipe such as macaroni and cheese. We do not suggest serving a thawed out tub as is.
Who is the lady on the label?
The lady’s name is Vertrella Brown. Vertrella was raised in the Lowcountry of South Carolina in Pawleys Island. She has been a cook for over 25 years and specializes in Gullah and Low Country Cuisine, characterized by the use of seafood, rice, barbecue, and vegetable casseroles. The recipe for Palmetto Cheese was created by Sassy Henry in the 1990’s. Vertrella Brown began producing batches of Sassy’s recipe in 2003 for delighted guests at Sea View Inn. Between 2003 and 2006, guests continued to enjoy this recipe each week during weekly low country boils on Wednesday nights. Vertrella not only cooks for a living at Sea View Inn in Pawleys Island, it is her passion. Vertrella has made thousands of guests, families, and friends happy with her unique blend of soulful Lowcountry food. And her image personifies the soulful flavor that is embodied in this unique, southern recipe of pimento cheese. And this is why we refer to it as “The Pimento Cheese with Soul”.
Is Palmetto Cheese available for Food Service/Restaurants?
Yes, Palmetto Cheese is available for Food Service and Restaurants. For all inquiries, please submit your contact information.
What do I do if I am having product issues?
Please fill out the form below and try to give as much information as you can. If you would like to send us a photo, please click on “BROWSE” located under “UPLOAD A FILE” on the form. For online order issues, please call 864-991-8895.
Where can I purchase Palmetto Cheese Merchandise?
How can I get my local grocer to carry Palmetto Cheese?
You can visit your local grocer and find the deli manager. If you can, bring him/her a lid from a container of Palmetto Cheese. Tell him/her that this product is available at many grocery stores throughout the Southeast. For additional information please visit our Got Soul? page.
What kind of mayonnaise do you use?
We use nothing but the best ingredients in Palmetto Cheese. And the mayonnaise that we use is no exception. That is why we chose Hellmann’s mayonnaise.
Does Palmetto Cheese contain any citrus?
Yes, lemon juice is found in the mayonnaise used in Palmetto Cheese.
Does Palmetto Cheese have carbs?
NO, there are NO ADDED SUGARS, so Palmetto Cheese has NO CARBS.
I’m allergic to peanuts, does Palmetto Cheese or the facility it is made in contain peanuts or peanut products?
No, Palmetto Cheese does not contain peanuts. The facility that our pimento cheese is made in does not use or create products that contain peanuts.
Does Palmetto Cheese contain any gluten?
NO, Palmetto Cheese is 100 percent gluten free.
Does Palmetto Cheese ship internationally?
NO, we currently do not ship Palmetto Cheese internationally. It is available in the continental United States only.
Have questions about your online order?
For questions regarding online orders please visit our Contact Us page and select Online Order from the Subject dropdown menu. Please include your order number that you received in your order confirmation email. If you prefer to speak with someone about your order, please call 864-991-8895 during regular business hours.
Does Palmetto Cheese contain MSG?
Palmetto Cheese – Original and Jalapeno, does not contain MSG(monosodium glutamate).
When I purchase Palmetto Cheese online on Thursday-Sunday, when will my order be shipped?
Orders placed after 2:30 PM EST on Thursday through Sunday will be shipped the following Monday. This prevents the product from being kept in a warehouse when the shipping company is closed on Saturday and Sunday.
Can you recycle the plastic container and lid?
Our containers are made of Polypropylene (#5) plastic and our lids are made of Low Density Polyethylene (#4) plastic. These types of plastic are able to be recycled, providing the resources and facilities are present in your community. Many communities offer curb side pickup or have “drop off” locations that will accept a wide variety of plastics, including #4 and #5.
As an additional resource, the link below directs you to a website which allows you to input your zip code and the type of material you have (in the case of Palmetto Cheese, Polypropylene #5 and Low Density Polyethylene #4) to see if your community accepts these materials and where you take them if required. Click here for more information.
You finished your tub of Palmetto Cheese, but now what do you do with the empty container? You have several options at your disposal: recycle it, reuse it, or throw it away. Why throw away a perfectly good container when it has so many uses? Below you will find a list of uses for your empty PC container.
Fill up the container with your favorite snacks: fruit, nuts or chips. Good for your child’s lunch box or for a snack at the office. It’s a great way to keep control over the portion size of the snacks you consume.
Instead of filling up your pantry with bags of twisty tied up items, keep them all organized and stackable. Good for rice, dried beans or various other pantry items.
Food and Water for your pet
Going to take your dog to the park? Here’s an easy way to make sure your four-legged friend has food and water. Fill up your containers, seal them tight, and grab the leash!
Chocolates and Candy
Need a place to store the candy that didn’t fit into your candy dish? Keep your candy and chocolates in a PC container and store them away.
Keep the Change
You can use the container for more than just food of course. Cut a hole in the lid and you have yourself a great place to keep your change.
Nails, Screws, Nuts and Bolts
The toolbox can become filled with little items that have no place to go. Place your nails, screws, nuts and bolts into containers to keep them from overtaking your toolbox.
A perfect size for touching up a room or for getting crafty. Seal the container after you’re done and you won’t have to throw away the leftover paint.
It doesn’t hurt to keep an emergency kit stashed away in your home. Fill up the container with candles for emergency lighting in case you lose power or for a simple storage solution for your tea lights.
Are the enzymes used in Palmetto Cheese from an animal?
Palmetto Cheese does NOT contain animal rennant, enzymes from animal sources.